Ensuring that your business has secure communication at all times is crucial. Not only do you need to keep data safe, but you also need to adhere to strict rules and regulations too. You might think that sending emails back and forth is fine, but they might actually not be as secure as you thought. So, if you’re wondering if you have safe communication or not, keep reading and find out!
You Use A Secure Platform
One of the most important ways to know if your communication is safe, is to actually use a secure platform. This includes things like the cloud and business communication platforms. The cloud allows you to safely store data in one secure place and restrict access to it. Using an actual business communication platform is essential as well. As mentioned above, emails aren’t the most secure and they can easily end up in the wrong hands. Whereas if you use a proper business platform, the data will be encrypted, and the videos and file sharing is completely confidential. This means that it’s almost impossible for someone to hack into it and things can’t be sent to anyone outside of your business. So, if you haven’t got a secure platform for your business yet, be sure to get one as soon as possible.
There’s Restricted Access
To ensure that your communication is safe, you need to have restricted access to different areas and not let the data be a free for all. This means only allowing people that need access to certain files have it and not giving everyone the same level of access either. You also want to try and create group chats that include the right people rather than posting information that’s only meant for 4 people into a company wide message board. If you’re regularly sharing files or data, then you need to make sure that it’s only being shared with the necessary employees. Treat every message you would send o file you would share as sensitive and stop for a moment to consider who really needs to see this.
Employee’s Feel Comfortable
As well as thinking about your own communication security, you also need to consider your employees. If you want to know if your communication is safe, find out if your employees feel comfortable talking to each other on the provided methods and if they are happy sharing files and work this way. Any uncertainty about your communication security is a big red flag that needs addressing and their safety concerns need to be dealt with immediately. Your employees will be able to be more productive in the role too if everything is secure as they won’t need to worry about speaking with colleagues about data and sharing files as they’ll no they can’t accidentally share it with the wrong person.
Your Customers Are Happy
Your customers are also an indicator into whether or not your communication is safe. Sometimes it seems that they actually know GDPR laws better than businesses do and are able to reel them off when they think something’s not right. If you do have customers contacting you and saying they aren’t happy with the treatment of their data, don’t brush them off and say that you definitely follow the guidelines. Instead, take some time to double check that everything is up to standard and that your communication of data is in fact secure. You may be surprised at what you find! So, if your customers are advising you that they don’t feel comfortable with your level of communication security, it’s time for a change to be made.
Ensuring you have secure communication at all times isn’t as difficult as you think. You can easily switch over to a secure business platform and restrict access where necessary. These small changes will actually have the biggest changes on your workplace safety, and you’ll only benefit from it in the long run. So, take a look at your methods of communication and see if they could be improved. You’ll soon find that making them safe is extremely simple and your business security will increase tenfold.