A total quality management system is the use of a systematic approach that seeks to find and correct defects in a product before they reach the end customer. The process is broken down into individual steps and each one usually has an employee with various job responsibilities. Harrington Group International has proved that a quality management system is extremely effective in finding problems and addressing them before they reach the end-user. This is the reason why several companies around the world have adopted this practice.
Why is it important to have a quality management system?
1. Improves Productivity
Total management software can improve productivity and quality of the product to a very large extent. It is easy to manage the various steps within this process, and it is feasible for everyone within the organization to be involved in each step. Once a flaw does arise, it is much easier for everyone involved to sort it out. An effective quality management system helps prevent defects from entering into production, increasing productivity by as much as 50%.
2. Boosts Customer Satisfaction
The primary objective for businesses today is to gain and retain customers. A quality management system helps them do this by ensuring their customer’s satisfaction with their products and services. Defects are reduced, as well as customer returns, which has a positive impact on any business’s bottom line. This investment in a quality management system is very worthwhile, especially when companies start having to pay penalties if they cannot maintain an acceptable level of quality in their products or services.
3. Improves Employee Morale
A quality management system creates a sense of pride amongst employees. This results in a happier and more productive workforce, who enjoy their jobs and work to the best of their abilities, increasing the overall quality of the products they make. They are also more likely to stay with the company since they see a clear distinction between their employer and others in the industry; one that champions continuous improvement, teamwork, and knowledge sharing amongst employees.
4. Defends Against Further Costs
Quality management systems protect businesses from the costs associated with product defects or failures as supply chains become more complex and integrated. While most companies are now using electronic communications, such as the Internet to communicate, it is still possible for product breakage to occur in a way that is difficult to detect and correct. In the event of a problem occurring in a production line or distribution center, there are often no direct routes back to the place of manufacture or distribution.
5. Helps with Re-engineering
A quality management process provides an organization with the structure necessary to re-engineer processes and procedures, making changes to ensure that it meets customer requirements and expectations in a much better way. This is a constant battle for businesses today, especially those in the service industry where customers can be very demanding. Other areas affected by this type of improvement include production efficiency and product innovation.
6. Helps with Business Process Management
A quality management system helps to make businesses more effective in their day-to-day operations. It brings a lot of structure and allows them to target certain areas, such as improving customer satisfaction, increasing employee morale, and understanding the process flow from start to finish, allowing them to identify problems quickly.At Harrington Group International, we have set up our quality management system around the needs of our business and developed a strong single point of contact for all things quality. It is important to us that all employees are aware of the expectations, responsibilities, and reporting procedures within the business. This helps ensure we meet our customer’s needs and expectations, whilst ensuring that the company’s reputation is stable and valued by others in the industry. Try us out today and see the difference.
A quality management system helps to make businesses more effective in their day-to-day operations. It brings a lot of structure and allows them to target certain areas, such as improving customer satisfaction, increasing employee morale, and understanding the process flow from start to finish, allowing them to identify problems quickly.At Harrington Group International, we have set up our quality management system around the needs of our business and developed a strong single point of contact for all things quality. It is important to us that all employees are aware of the expectations, responsibilities, and reporting procedures within the business. This helps ensure we meet our customer’s needs and expectations, whilst ensuring that the company’s reputation is stable and valued by others in the industry. Try us out today and see the difference
